Terms & Conditions of Wicked Gen Crafts

 

To protect your own interests please read the conditions carefully before you place your order or make a course booking.  If you have any questions or unsure of anything, please get in touch by telephone or email before you place the order or make the booking.

RIGHT TO CANCEL AN ORDER OF GOODS

For goods ordered you have the right to return your order within 14 working days and return any unused goods in their original packaging for a full refund. The cancellation must be put in writing.  Any postage charged to receive the item will also be refunded.  Postage costs to return the item will not be refunded.  Items that cannot be returned for a refund are as follows:

  • Bespoke, customised items and commisions
  • Jewellery items eg earrings, pendants, chain, brooches, cufflinks

CANCELLATION OF COURSE BOOKING

Cancellation of courses up to 4 weeks before the course start date will incur a £10 cancellation fee but will otherwise receive the balance of the course fee as a refund.  After that date a 50% refund will be given up to 1 week before the course.  No refunds will be given if cancellation is less than a week before the course start date.  Students can change their course date in lieu of a cancellation up to a week before the course start date. 

RETURNS POLICY

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

DELIVERY SCHEDULE

Delivery will be within the UK only.  I will normally dispatch your order within 3 business days of the order being placed.  If any item is to be customised or bespoke then please get in touch in advance of placing your order as this may take longer than the standard 3 days to dispatch.  If there is an urgent requirement for the item, then please put details into the comments field.  I am not responsible for any delays caused by the Delivery Services.

TAX CHARGES

Wicked Gen Crafts is not VAT rateable and therefore no VAT is charged on any orders.

SECURITY

When you shop online via our website all your financial transactions are kept confidential. The secure server software encrypts all your payment details so no unauthorised third parties can intercept the data.

PRIVACY POLICY

I do not disclose buyers' information to third parties except for when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

CUSTOMER SERVICE

If you experience any problems or have a complaint then please do not hesitate to contact me.  I will do my best to resolve the problem as quickly as possible.Bes

DISCLAIMER

Whilst every effort has been taken to ensure that the information on the website is accurate, inadvertent errors in information may occur.  The information and data included on the site are subject to change without notice. The services, information and data made available to the website are provided "as is" without warranties of any kind.

CONTACT DETAILS

Email gen@wickedgencrafts.co.uk or call me on +44(0)7929 724349 or write to me at 17 Swires Road, Halifax HX1 2ER United Kingdom